Privacy policy

Last updated: February 17, 2026

Chef’s Favourite (“we”, “us”, “our”) operates ticketed events, hospitality experiences, and related communications. We are committed to protecting your privacy and complying with the Personal Information Protection Act (British Columbia) and applicable Canadian privacy laws.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights.

1. What Personal Information We Collect

We collect information necessary to operate and manage our events and communications.

Information you provide when purchasing or registering

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Company or organization (optional)

  • Guest names

  • Dietary restrictions and allergies

  • Accessibility needs

  • Marketing preferences

Payment Information

Payments are processed by third-party processors. We do not store full credit card numbers. We receive transaction confirmations and limited billing details.

Event Participation Information

  • Attendance records

  • Seating or reservation details

  • Guest list associations

  • Communication history

Photography & Video

Our events may be photographed and recorded. Your likeness may appear in promotional media.

Technical Information

When interacting with our website or ticket pages:

  • IP address

  • Browser/device information

  • Ticket confirmation interactions

2. Why We Collect Information

We collect personal information only for reasonable business purposes:

Event operations: ticket confirmation, check-in, seating
Safety & hospitality: dietary restrictions, accessibility
Customer service: changes, cancellations, reminders
Payment processing: completing transactions
Legal compliance: accounting, tax, liquor service requirements
Marketing (with consent): future event announcements
Documentation & promotion: event photography and video

3. Consent

By purchasing a ticket, registering, or submitting information, you consent to the collection and use of your personal information for the purposes described above.

Marketing communications require separate consent and may be withdrawn at any time.

If you provide information about a guest, you confirm you have their consent to share it with us.

4. Third-Party Service Providers

We use trusted providers to operate our events:

  • Ticketing platform (registration and check-in)

  • Payment processor

  • Email marketing platform

  • Event venues and catering partners (dietary needs only)

  • Photography and video contractors

These providers only receive information necessary to perform their services.

5. Payment Processing

Payments are processed securely by our payment processor. We do not store complete credit card information on our servers.

Transaction records may be retained for accounting and dispute resolution.

6. Photography & Video Recording

Our events are social and documented experiences.

By attending an event, you acknowledge that photography and video recording may occur and may be used for promotional, editorial, or marketing purposes.

If you prefer not to appear in media, please notify event staff or contact us before or during the event and we will make reasonable efforts to accommodate your request.

7. Marketing Communications

If you opt-in, we may send you:

  • Event announcements

  • Invitations

  • Newsletters

  • Special offers

You may unsubscribe at any time using the link in any email.

We comply with Canada’s Anti-Spam Legislation (CASL).

8. Storage & International Transfers

Our service providers may store or process information outside Canada, including the United States.

By providing your information, you consent to this transfer and processing.

9. Retention of Information

We retain personal information only as long as necessary:

Ticket transactions: up to 7 years
Guest lists: up to 36 months
Marketing list: until unsubscribe
Dietary information: event-specific only
Photos & video: retained for archival and promotional use

10. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Withdraw consent

  • Request deletion where applicable

Requests can be made by contacting us below.

11. Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

12. Contact

Privacy Officer
Chef’s Favourite
info@chefsfav.com

We will respond to privacy requests within a reasonable timeframe as required by law.